Customer records, promotions and loyalty in one restaurant system
Every guest who orders through your storefront or QR menu builds a profile with their orders and spend — owned by your restaurant, not a marketplace.
Run promotions with rules, schedules and limits, reward regulars with points, and group customers into segments by how they actually behave.
- 30-day free trial
- No card needed to start
- Prices in AED
- Customer directory
- Promotions & codes
- Loyalty points
- Customer segments
Sarah A.
Verified · 14 orders · AED 1,842 lifetime
2,450
points
- +120
Lunch order · #1042
Today · 13:12
- −500
Reward redeemed · Free main
Today · 13:12
- +86
QR order · #1021
24 Aug
- −64
Refund reversal · #1009
19 Aug
Every movement is a ledger entry, so refunds and cancellations reverse cleanly.
What does restaurant CRM software do?
Restaurant CRM software keeps a record of each guest — who they are, what they order, how often and how much they spend — so the restaurant can recognise regulars, reward them and target offers. In Dinivoo that record is built from real orders, so it stays accurate without manual entry.
- Customer profiles are created when guests order online or by QR, linked by phone number.
- Marketing consent is recorded with each customer and respected by segments.
- Promotions, loyalty and segments all read the same customer and order data.
Know who your regulars are
Open any customer to see their order history and spend. Because profiles come from real orders, the directory reflects how guests actually behave rather than a list someone typed in.
- Order and spend history
- Linked by phone number
- Marketing consent recorded
- Owned by your restaurant
Profiles are created by ordering; customers are not added, imported or edited by hand.
Sarah A.
Verified · 14 orders · AED 1,842 lifetime
2,450
points
- +120
Lunch order · #1042
Today · 13:12
- −500
Reward redeemed · Free main
Today · 13:12
- +86
QR order · #1021
24 Aug
- −64
Refund reversal · #1009
19 Aug
Every movement is a ledger entry, so refunds and cancellations reverse cleanly.
Offers with rules, not counter discretion
Create percentage or fixed discounts on the whole order, a category or an item. Apply them automatically or with a code, schedule them for happy hour or a weekend, and limit them to certain branches or order types.
Live offers show on your storefront, so guests see the deal before they order.
- Percentage or fixed
- Order, category or item
- Automatic or code-based
- Schedules and timed deals
- Branch and order-type targeting
Lunch Deal
Running20% off
Mains and sides, dine-in and takeaway
- 12:00 – 15:00, Sun – Thu
- Applies automatically
WELCOME10
Running10% off
First qualifying order, min. spend AED 60
- New customers segment
- One redemption per guest
Coffee Hour
ScheduledAED 12
Any hot coffee, Marina branch only
- 07:00 – 09:00 daily
- Timed item deal
Points on a ledger you can audit
Guests earn points on orders and redeem them at checkout. Every movement — earn, redeem, restore, reversal or a manual adjustment — is a line on the ledger, so a refund never leaves phantom points behind.
- Earn and redeem
- Reversals and restores
- Manual adjustments with a record
- Balance on the customer profile
Sarah A.
Verified · 14 orders · AED 1,842 lifetime
2,450
points
- +120
Lunch order · #1042
Today · 13:12
- −500
Reward redeemed · Free main
Today · 13:12
- +86
QR order · #1021
24 Aug
- −64
Refund reversal · #1009
19 Aug
Every movement is a ledger entry, so refunds and cancellations reverse cleanly.
Group guests by what they actually do
Build dynamic segments from order count, spend, recency and SMS consent, or keep a manual list. Segments update as customers order, ready for the next promotion.
- Dynamic and manual segments
- Order count, spend and recency
- Consent-aware
Customer segments
Built from order behaviour and recorded consent
- 412
New customers
First order in the last 30 days
- 1,286
Returning customers
Two or more orders
- 184
High-value guests
Top spend band
- 297
Recently inactive
No order in 60 days
- 903
SMS opted in
Consent recorded and current
Segments describe who your customers are and what they consented to. Dinivoo manages the segment and the consent record — it does not send marketing campaigns on your behalf.
Included in
The customer directory and promotions are on every plan. Loyalty points and customer segments are included on Enterprise (AED 599 per month + VAT) — choose Enterprise for your trial to test them.
The 30-day free trial includes everything in the plan you choose, and you can try it on your own menu.
Start 30-Day Free TrialWhat it does not do
- Dinivoo does not send SMS, WhatsApp or email campaigns.
- No gift cards or stored-value vouchers.
- Loyalty is points-based; there are no tiers.
Frequently asked questions
- Which plan includes restaurant loyalty?
- Loyalty points and customer segments are on Enterprise. The customer directory and promotions are on every plan, including Starter.
- Can I run a happy-hour discount automatically?
- Yes. Promotions can be scheduled or set up as timed deals, and applied automatically to the items, categories, branches and order types you choose.
- Do customers need to download an app for loyalty?
- No. Guests are recognised by their phone number when they order through your storefront or QR menu.
- Can Dinivoo send SMS offers to my customers?
- No. Dinivoo records marketing consent and builds segments, but it does not send messages.
- What happens to points when an order is refunded?
- The loyalty movement is reversed on the ledger, so the balance stays correct.
Works with the rest of Dinivoo
- Online ordering storefrontA branded storefront for pickup and delivery, with UAE delivery areas, fees and minimums.Learn more
- QR ordering & digital menuTable, takeaway and marketing QR codes that open your live menu and land on the right ticket.Learn more
- Analytics & reportsSales, orders, menu, customer, inventory and QR reports with formula-safe CSV export.Learn more
- Café POSA quick-sale counter workflow, QR ordering and loyalty for cafés and bakeries.Learn more
- Restaurant POSDine-in and takeaway orders, tables, open tickets, modifiers and offline-oriented service.Learn more
Turn first-time guests into regulars.
Set up a promotion and a loyalty programme on your own menu during the 30-day free trial.
- 30-day free trial
- No card needed to start
- Prices in AED